Privacy Policy

1. Introduction

TSDB.ai ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-native time series database platform and related services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Email address
• Name (first and last)
• Profile image (if provided through authentication provider)
• Authentication credentials via third-party providers (e.g., Replit, Google)

2.2 Usage Data

We automatically collect information about how you interact with our Service:

• Log data (IP address, browser type, pages visited)
• Device information
• Feature usage patterns
• AI assistant conversation history

2.3 Time Series Data

When you connect data sources or create instances, we store:

• Metric names and values
• Timestamps and labels
• Query history
• Dashboard configurations and visualizations

2.4 Payment Information

Payment processing is handled by Stripe. We store:

• Stripe customer ID
• Subscription status and plan type
• Transaction history (amounts, dates)

We do not store credit card numbers or full payment details—these are securely managed by Stripe.

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our Service
• Process transactions and manage subscriptions
• Send transactional emails (welcome, billing, security alerts)
• Provide AI-powered features and analytics
• Respond to customer support requests
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service Providers: Third parties that help us operate our Service (e.g., Stripe for payments, Resend for email, cloud infrastructure providers)
• AI Providers: We use OpenAI to power AI features. Queries may be processed by these providers subject to their privacy policies
• Legal Requirements: When required by law, court order, or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Retention

We retain your data as follows:

• Account Data: Retained while your account is active and for a reasonable period afterward
• Time Series Data: Up to 1 year of free retention for active accounts
• Payment Records: Retained as required for tax and legal purposes (typically 7 years)
• Delinquent Accounts: Data may be deleted 60 days after payment failure if not resolved

You can request deletion of your account and associated data at any time by contacting us.

6. Data Security

We implement industry-standard security measures including:

• Encryption in transit (TLS/SSL)
• Encryption at rest for sensitive data
• Secure authentication via OAuth/OIDC
• Regular security assessments
• Access controls and audit logging

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have rights including:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Request your data in a portable format
• Objection: Object to certain processing activities

To exercise these rights, contact us at privacy@tsdb.ai.

8. Cookies and Tracking

We use cookies and similar technologies for:

• Session management and authentication
• Remembering preferences (e.g., theme settings)
• Analytics to understand usage patterns

You can control cookies through your browser settings, though some features may not work properly without them.

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@tsdb.ai
• Website: https://tsdb.ai